For a long time we’ve relied on emails to provide support with the result that too often they’ve fallen down the cracks and are not being read or responded to in a timely way.

So we’ve now integrated with Zendesk to provide our customer support which should mean that in future all queries will be answered and follow up questions seen and addressed.

Sincere apologies to anyone who has sent us an email and not had a response. It’s way short of the service that we want to provide.

Integrating with Zendesk also means we can provide a better FAQ and knowledge base which we’ll be building out in the coming days.

You can find the support widget in the bottom right hand corner of the website, it will display when logged in.

In other news we’re now accepting Bitcoin as a payment method. Please note that if paying by Bitcoin there is a short time delay before your account will become active. This is due to the block chain verification process. But usually it’s no longer than around 10 minutes. Also, customers based in China can now pay using Alipay.